ZEUS Limousine Transfer Help
Do you need help? An issue related to your transfer?
ZEUS Limousine is here to listen and strives to help you as quickly as possible
Help and information about ZEUS Limousine services
Do you need help to better understand the services offered by ZEUS Limousine, our premium vehicles or our service areas? Our support team is here to guide you and provide the information you need to make your request easier or choose the most suitable service.
Assistance with bookings and the Customer Area
If you experience any difficulty during a booking, accessing the Customer Area, or have any question related to an ongoing order, ZEUS Limousine support will assist you promptly. We provide clear and personalized help to quickly resolve any situation.
Help with changing or adjusting a transfer
If you need to change a date, a time or a pickup address, our support team remains available to help you. ZEUS Limousine ensures your scheduled transfer is adapted to your constraints, while maintaining service continuity and quality.
Help with any other question or specific situation
For any other help request or specific situation that does not match the cases above, you can contact ZEUS Limousine support via this form. Our team will review your request and provide an appropriate response as quickly as possible.
Contact ZEUS Limousine Help
Please specify your help request below
FAQ - Frequently Asked Questions
How can I get help with an existing booking?
If you already have a booking, we invite you to log in to your Customer Area. You will be able to access the details of your transfer and contact support via the dedicated messaging system for your trip.
I have a booking reference number - how can I ask a specific question?
For any question related to a specific transfer, the best solution is to use the integrated messaging system in the Customer Area. This allows faster processing and clear tracking of your exchanges.
How can I change a pickup date or time?
Changes to the date or time can be requested directly from the Customer Area, in the section corresponding to your booking. Our teams will process your request as quickly as possible.
Can I change the pickup or drop-off address?
Yes, any change of address must be submitted via the Customer Area, so it can be properly taken into account by the administration team and the chauffeur in charge of your transfer.
What should I do if I am running late or something unexpected happens on the day of the transfer?
In case of an unexpected situation or an urgent matter on the day of your trip, we recommend using the WhatsApp platform to reach our teams quickly and ensure immediate coordination.
How can I contact support in an emergency?
For any emergency requiring a quick response, WhatsApp contact should be prioritized. This channel enables direct and responsive communication with our operational teams.
I cannot access my Customer Area - what should I do?
If you have difficulties accessing your Customer Area, you can use the help form available on the website. Our technical support will assist you in restoring access.
How can I track the progress of my support request?
All requests submitted from the Customer Area are recorded. You can track the progress of your exchanges, review replies, and interact with the relevant teams at any time.
Can I communicate with the chauffeur regarding my trip?
When necessary, the Customer Area messaging system helps facilitate communication between the customer, the administration team and the chauffeur, while keeping centralized tracking.
I have a question that does not match any of these cases - what should I do?
For any other question or specific help request, you can use the contact form or go through the Customer Area. Our teams will review your request and provide an appropriate response.
